Dear Editor,
The bank, of which I was a member since its establishment in this country, has just peremptorily advised that my cheques would no longer be honoured if the payee is not also a member. The notice given was less than six working days – from Friday May 29 – to be effective on Monday June 08.
So that perchance a cheque issued from the cheque books furnished me less than a month ago, and which the payee may have been dilatory in encashing, would be rejected – to our mutual embarrassment.
In the absence of any prior public notification therefore I am left to apologise to one who trusted me – in this forward march in ‘customer service’? This virtual disenfranchisement is just one of several aberrations in which foreign banks in Guyana have indulged over recent months, without the intervention of our own Bank of Guyana, which appears to be as disabled and immobile as this senior citizen.
How do I pay for my accustomed medical attention from a provider belonging to another bank, if the latter adopts the same hostile posture?
Technologically driven decision-makers continue to be insensitive to the increasing psychological assault on the reticent ‘customer’ as a human being. All this at a time when the WHO is actively reviewing the mental health implications of the current pandemic.
Look forward to being advised at least by a Governor at his best.
Yours faithfully,
(Name and address provided)
