Dear Editor,
My internet service went down for a second time within a week on Saturday, July 3. It was restored on Tuesday, July 6. The problem: a faulty modem.
GTT provides round-the-clock internet service 24/7. It is unacceptable in this twenty-first century, and in my case, which was no major issue, once a disruption in service occurs, the customer, after making the requisite report, is forced to wait five working days, for GTT to look at and rectify the problem. Of course if the disruption occurs on a weekend, and as in my case with a holiday, the wait is extended. In the meantime the customer is paralyzed and crippled.
My point is GTT needs to employ a system where technicians are available to deal with tech issues after hours and particularly on weekends and holidays, and to provide updates to customers.
In my particular case my issue was not a major one that I had to be inconvenienced all these days.
GTT can and ought to rise and do more.
Yours faithfully,
Shamshun Mohamed
