RGD to launch same-day and next-day certificate production on Monday

The Registrar General’s Department (RGD) says it will be launching its premium offerings of same-day and next-day certificate production on Monday, February 22, 2021.

To access both, persons are required to have been previously issued with a computer-generated certificate. Persons will be able to submit applications for same-day and next-day processing of birth, death and marriage certificates at all RGD locations island-wide.

Chief Executive Officer at the RGD, Charlton McFarlane, stated that when the RGD began moving away from handwritten certificates and started generating them electronically, they were stored in the Department’s production database.

“Because it (certificate) is already in our database, it means that we can eliminate some of the processes of going to the vault for retrieval of records. We can just move almost immediately to our production database, pull that certificate and have it printed. That is why the requirement is fundamental,”  McFarlane said.

"Customers can visit any RGD office and apply for a same-day or next-day certificate, and once they meet the requirement that customer can pick up the certificate within three hours at the Head Office at Twickenham Park in Spanish Town. So, our next-day service is really a service where the customer will have to pick it up at our Head Office, because our printing is centralised. This means a customer who is in Mandeville or Westmoreland, for example, can actually go to the office within their locale and apply for the same-day certificate and if it is that they really need to pick it up, they can actually make their way to the Spanish Town office to pick it up on the same day,” McFarlane explained.

Persons interested in the same-day service will be required to pay $7,500, while those wishing to use the next-day service will pay $6,000.

Meanwhile, McFarlane said these premium services came out of an increased demand from customers.

“What inspired the move is really the daily requests we receive to expedite certificates. Adding these premium services really came from just listening to the demand of our customers and responding,” he said.

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